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Thread: 403 Error during installation

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  1. #1
    Join Date
    Apr 2011
    Location
    Chicago, IL & West Palm Beach, FL
    Posts
    9

    Default 403 Error during installation

    I got all green checks and success

    Checking Default Directories

    • Set permission for DIR chimg to 777 Success
    • Set permission for DIR cache to 777 Success
    • Set permission for DIR flvideo to 777 Success
    • Set permission for DIR include to 777 Success
    • Set permission for FILE include/config.php to 777 Success
    • Set permission for DIR photo to 777 Success
    • Set permission for DIR templates to 777 Success
    • Set permission for DIR templates_c to 777 Success
    • Set permission for DIR thumb to 777 Success
    • Set permission for DIR video to 777 Success

    until I got to

    Configuration file created (include/config.php)
    Continue Installation
    I click the button to continue, but get an error page:

    Forbidden You don't have permission to access /install/install_create_tables.php on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    What's wrong and how do I fix it? I already paid the additional $15 for branding removal, so I'd like to finish installing and configuring my site to make it MY site.


    Please advise.
    Last edited by bmfsports; 04-25-2011 at 12:06 AM. Reason: added more detail

  2. #2
    Join Date
    Sep 2008
    Posts
    1,019

    Default

    Chmod 755 everything inside of the "install" directory.
    vShare Solutions
    Custom vShare Modules and Services

    Now, your visitors can watch videos on your site using their mobile or tablet device with the Mobility Mod for vShare 2.8!

  3. #3
    Join Date
    Apr 2011
    Location
    Chicago, IL & West Palm Beach, FL
    Posts
    9

    Default

    Quote Originally Posted by bplex View Post
    Chmod 755 everything inside of the "install" directory.
    I just did that and the error remains. Please advise.

  4. #4
    Join Date
    Sep 2008
    Posts
    1,019

    Default

    Does your site use Cpanel or some other control panel?
    vShare Solutions
    Custom vShare Modules and Services

    Now, your visitors can watch videos on your site using their mobile or tablet device with the Mobility Mod for vShare 2.8!

  5. #5
    Join Date
    Apr 2011
    Location
    Chicago, IL & West Palm Beach, FL
    Posts
    9

    Default

    Quote Originally Posted by bplex View Post
    Does your site use Cpanel or some other control panel?
    It is cPanel. Cirtex Hosting is the hosting company.

    This is the only script I've had trouble installing. If I can get it installed and everything works, I'll buy a second one for an additional site.

  6. #6
    Join Date
    Sep 2008
    Posts
    1,019

    Default

    If your site has Cpanel, make sure that the files in the install directory are owned by the user that you uploaded the files under (or, delete the install directory, unzip vShare again on your computer, and reupload just the install directory.
    vShare Solutions
    Custom vShare Modules and Services

    Now, your visitors can watch videos on your site using their mobile or tablet device with the Mobility Mod for vShare 2.8!

  7. #7
    Join Date
    Apr 2011
    Location
    Chicago, IL & West Palm Beach, FL
    Posts
    9

    Default

    Quote Originally Posted by bplex View Post
    Chmod 755 everything inside of the "install" directory.
    Should I change the 644's to 755 as well?

    Thanks for your help. I really appreciate it!

  8. #8

    Default

    Hi,

    Please try the following,

    rename file install_create_tables.php to install_create_tables.php.old

    create new file with name install_create_tables.php with following code

    Code:
    <?php
    
    echo "test";
    
    ?>
    See if that working.

    If you can't get it fixed, open a support ticket at

    BuyScripts Helpdesk

    with Cpanel login details.

    Thanks

    Buyscripts Team
    Last edited by hostonnet; 04-25-2011 at 09:23 AM.

  9. #9
    Join Date
    Apr 2011
    Location
    Chicago, IL & West Palm Beach, FL
    Posts
    9

    Default

    Quote Originally Posted by vshare2 View Post
    Hi,

    Please try the following,

    rename file install_create_tables.php to install_create_tables.php.old

    create new file with name install_create_tables.php with following code

    Code:
    <?php
    
    echo "test";
    
    ?>
    See if that working.

    If you can't get it fixed, open a support ticket at

    BuyScripts Helpdesk

    with Cpanel login details.

    Thanks

    Buyscripts Team
    Thank you, but that didn't work either. I still get the same error.

    I'm not a hostonnet customer, so should I still open a ticket with my Cpanel info?

  10. #10

    Default

    Hi,

    Please open a support ticket at

    BuyScripts Helpdesk

    with your vshare FTP login details.

    Thanks

    Buyscripts Team

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