Can someone from the States check my download speed

Hey there someone from the States.

I'm hosted on Cirtex and my download speeds seem to have just crashed over the last few days.
Cirtex are saying that it's my ISP even though Utube etc all download to me really well.
Can someone on the US backbone check this file for download time - it's a 15 second vid but it takes me 2 minutes to get it.

http://www.fastmetal.tv/view/568/fiat-500-v-alpine/

Maybe someone else from Europe or Asia as well if you have time.
I think that Cirtex are spinning me a line because their servers are coming under pressure and I want to find out the truth.

Thanks all.

Quote:

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Originally Posted by Hoss

Hey there someone from the States.

I'm hosted on Cirtex and my download speeds seem to have just crashed over the last few days.
Cirtex are saying that it's my ISP even though Utube etc all download to me really well.
Can someone on the US backbone check this file for download time - it's a 15 second vid but it takes me 2 minutes to get it.

http://www.fastmetal.tv/view/568/fiat-500-v-alpine/

Maybe someone else from Europe or Asia as well if you have time.
I think that Cirtex are spinning me a line because their servers are coming under pressure and I want to find out the truth.

Thanks all.

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We had the same problem with cirtex, first across the UK, then Australia. Server speeds dropped to around 4kbps downloads and they blamed the users isp and a dud server in asia, cirtex's solution was for the user to contact the isp to get them to fix it... our solution, moved to another host. problem solved :)

Leki has said basically the same thing - was with cirtex - same problem.
No way can you even get near to the bandwidth allocation with these guys by the look of it.

Thanx for taking the time to reply tuberavers - you guys have saved me some ongoing grief.

Which server are you on?

I am on Milky, and they were doing extensive maintenance on it for a couple of days, which basically knocked me out. It's all running smooth now, except my log in functionality is all screwy now. I am wondering if a path to something got changed.

You can ping the website by going to start>run>cmd> and then type:

Code:

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ping www.fastmetaltv.com

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or whatever website you want to ping

and see what you get for a result.

Here's what I got

Code:

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Pinging fastmetal.tv [67.159.44.57] with 32 bytes of data:

Reply from 67.159.44.57: bytes=32 time=64ms TTL=55
Reply from 67.159.44.57: bytes=32 time=63ms TTL=55
Reply from 67.159.44.57: bytes=32 time=63ms TTL=55
Reply from 67.159.44.57: bytes=32 time=64ms TTL=55

Ping statistics for 67.159.44.57:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 64ms, Average = 63ms

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I don't think that's too shabby.

My connection is 6.5 Meg DSL

To compare, I did a ping on bizhat:

Code:

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Pinging bizhat.com [72.232.152.186] with 32 bytes of data:

Reply from 72.232.152.186: bytes=32 time=50ms TTL=51
Reply from 72.232.152.186: bytes=32 time=50ms TTL=51
Reply from 72.232.152.186: bytes=32 time=50ms TTL=51
Reply from 72.232.152.186: bytes=32 time=51ms TTL=51

Ping statistics for 72.232.152.186:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 51ms, Average = 50ms

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And your video came through just fine on my end. No delay whatsoever and for what it's worth, I'm located in the Pacific Northwest.

Thanks for the feedback everyone
Sportsgaming - I'm on goofy, minty and milky - they're all slow at the moment although goofy is a bit faster today` I've also checked out your site and for me in this part of the world it's really slow to load - same as fastmetal and my other sites, it must be a location thing related solely to cirtex.

Grynmoors - great advice.
Ping was consistently around a quarter of a second over the long term. Incidentally almost neck and neck with youtube.

It must be server loadings which are causing my problem otherwise it should be rocking. Even though it's faster today I'm still sitting at over a minute to download that 15 second file. Your responses are 4 times faster than the ones I can get here. (who'd live miles from the backbone by choice?)

I think that I'll look seriously at a VPS

Here's what I get off youtube

Code:

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Pinging youtube.com [208.65.153.251] with 32 bytes of data:

Reply from 208.65.153.251: bytes=32 time=46ms TTL=244
Reply from 208.65.153.251: bytes=32 time=45ms TTL=244
Reply from 208.65.153.251: bytes=32 time=71ms TTL=244
Reply from 208.65.153.251: bytes=32 time=45ms TTL=244

Ping statistics for 208.65.153.251:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 45ms, Maximum = 71ms, Average = 51ms

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Here's what I get from fastmetaltv at the same time:

Code:

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Pinging fastmetal.tv [67.159.44.57] with 32 bytes of data:

Reply from 67.159.44.57: bytes=32 time=64ms TTL=55
Reply from 67.159.44.57: bytes=32 time=63ms TTL=55
Reply from 67.159.44.57: bytes=32 time=64ms TTL=55
Reply from 67.159.44.57: bytes=32 time=63ms TTL=55

Ping statistics for 67.159.44.57:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 64ms, Average = 63ms

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You are on par with youtube from the pacific northwest.

Now, I know from gaming experience that if a game is being hosted in the USA or Canada and someone from like The Netherlands plays on it, the guys from the Netherlands lag while the rest of us have a screaming connection. I don't think it's a sever issue, I think it has to do with location and ISP and maybe the closer you are to the source, the faster it goes? That's the only thing I can think of.

well the ping and download speed are 2 different things, you could get great pings to a server but only download at 2KB/s ...or you could ping a server and get really slow response times but a fast download speed

Well then for what it's worth, I was able to view the video instantly with no problems whatsoever. :|

I viewed the videos, without interuption, just fine:)

Thanx everyone

It must just be a problem with relay to this part of the world but I think that I'm going to have to change providers - it just took me 5 minutes to download a 7 second file. Meanwhile youtube steams in faster than I can view it. I'll never know the status of download speeds at any time if I stick with cirtex. Anyone want to buy 9 months worth of account - plus 2 lots of 11 months plus one of 10 months. Ouch.



Cheers

Have you tried viewing from a different computer with a differnt kind of connection?

Yeah - I travel for a living and yesterday I was in a different town - different computer - different ISP. Same problem

I'd have to agree that the server seems fine but there seems to be something wrong when it filters into NZ from cirtex.

Just bad luck for me - I can't ever know at any time whether if the site slows its the server that's slowed or just the NZ connection.
It's pretty strange because two weeks ago it used to be fine down here, comparable with anything and a steal at the price.

Not too keen on the price hike of the VPS, but I have to be able to keep my finger on the pulse and I'm at the point where I don't have too much in the way of a choice.

Thanx for the feebback Grynmoors, also Leki, SportsgamingtTV and Greengambler

If you close your account, they will probably give you a refund for the balance not being used and then you can apply that to your new hosting.

While on the subject, if you are in NZ, what's it like for you to view vids from our sites in the US? Have you tried one of my sites? Try http://bf2video.com and let me know what you experience. I'd like to also know. If you have problems with yours then my guess is that ppl from NZ will have problems like you do when viewing my sites?

Hey there Grynmoors - cool site by the way.

Yep it's as slow as a really slow thing - same as my sites. Strange because two weeks ago it was all cool.

I wouldn't worry too much about the whole NZ thing as the country only has 4 million people - just slightly more than a small Tibetan sauna in the off season.
It might pay to check Aussie though as they are much larger - there are plenty of people who come onto the forum for a look from Australia so you shouldn't have any problems if you do want to check.

I'm switching over to VPS any time, hopefully I got all of the dns stuff done properly - if not fast metal will disappear off the net leaving only a smoking hole.

I'll let you know how download speeds compare when its all over.

Cheers

Hey thanks.

Yours is pretty awesome too.

Good Luck! I hope you were able to move all the files over with out a hitch.

Sometimes moving webhosts is worse than moving your home.

Quote:

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Originally Posted by Hoss

Thanx everyone

It must just be a problem with relay to this part of the world but I think that I'm going to have to change providers - it just took me 5 minutes to download a 7 second file. Meanwhile youtube steams in faster than I can view it. I'll never know the status of download speeds at any time if I stick with cirtex. Anyone want to buy 9 months worth of account - plus 2 lots of 11 months plus one of 10 months. Ouch.



Cheers

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Yeah, now you see why they force you to buy a year at a time. lol. My trouble started the next day after my 30 day refund period ended, which seemed highly suspect at first, but I believe it was just a coincidence.

Still though, if they have failed to provide the level of service that you paid for, I think it is grounds for a disputed charge. Ask them for a pro-rated refund, and if they refuse then remind them of this. Tell them you really dont want to dispute the charges unless they will leave you no other choice, and it's better for them to give you the partial refund so that they can at least get paid for the time you did use the service.

If nothing else, you can throw up a fast vshare site with just the basic template and put it up for sale. Say that it comes with hosting paid until X. As long as you aren't getting too greedy, you should be able to sell it, which would be a way of recovering that money.

Good news, good news (I sound like Roscoe P Coletrain) The server change went without a hitch and the feed down here is screaming in.

I think rather than sell this account off I might see if I can use it as a data backup - it makes sense at the price to have 10 gigs of site sitting there ready to reload in case anything goes radically wrong with the other server and I lose my site despite the raid array.

Don't know if it's feasible but I'll investigate.

I'm grateful to you all for your help with this.
Cheers

It can also provide you a good test environment for vshare upgrades and for testing new templates, so it won't be a total waste.

Yeah I've already got a dev site in behind the main one - however I use it mainly to keep an eye on traffic -(hooking it up the the site database at times)

I'm having a few issues as the www updates - pulling images etc from one site or the other randomly - should be over soon I hope.

With the new package running php5, the utube uploads are rocking again. Yeehah!