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Thread: Subscription is NOT updating

  1. #1
    Join Date
    Sep 2009
    Posts
    14

    Default Subscription is NOT updating

    on ver. 2 8 1 when someone join via the CCbill package and pay their subscription status dont get updated so they have the alert message..your subscription has expired....
    their status on the admin/all users show as INACTIVE
    I have to manually edit that subscription from admin ( email verifird is NO + account status is inactive ) and it will work eventually..

    also they dont get the welcome email

    any idea?
    Last edited by frak; 01-10-2012 at 12:07 PM.

  2. #2

    Default

    Hi,

    Please open a support ticket with your vShare admin and FTP login details.

    We can check it.

    Also check the following files are exist,

    vShare/payment/ccbill_ipn.php
    vShare/payment/ccbill_success.php

    Thanks.
    Last edited by vshare2; 01-11-2012 at 04:40 AM.

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