wysiwyg email template - newbie help

[studiowi33]

Hi all--

I'm new to the video sharing community and I've finally settled on vshare as my software of choice, so please take my foolish questions in stride. I have many, many questions and I'll try to keep redundancy to a minimum.

In my ACP, the WYSIWYG email template editor doesn't seem to be loading as it should. Each time I've tried to edit a template, I'm presented with straight HTML code and not a formatted form with which to work. I have WYSIWYG enabled (both instances.) I've attempted to edit in both FF & IE and the form remains in HTML in both browsers.

Do I need to re-upload something? Thanks for your time and as always, any insight is appreciated.

-s.w

My sig refuses to show, but I'm using vshare 2.8.1