FreeType Support enabled
FreeType Linkage with freetype
FreeType Version 2.1.9
Did you see the above in your phpinfo ? I don't see it. If it is not there, how the host can say it is available ?

This is just part of the requirements, if they don't able to add support for this, i doubt the server is going to support all the requirements and video formats. So first get the simple things fixed.