The FTP password would never be shown in the actual convert log (for security purposes). So, that is likely not the problem. Usually, when I see this issue happen, it is because the server that you are uploading to has either a firewall or FTP settings that prohibit communication from reaching the standard FTP data port (port 20), thus requiring the use of passive FTP (in which the server will use a data port higher than port 1024, which is generally unfiltered by firewalls). Check with your host to see if your server requires the use of passive FTP. If so, the FTP class would need to be changed to use passive FTP (by default, it is written such that it uses active FTP).