OK it is now resolved. However I cannot say what it was as I gave APT a user account and let them work on it. When it was done it worked perfectly and the other user accounts and videos were still there. So the end result is that I have two addon domains hosted under another account. Both addon domains work independant of each other but they work correctly. APTHost worked everything out here.

I asked what it was that was fixed but they avoided the question and just thanked me for giving them the update. I think the next site I put there I will just pay them and then modify it once it is running.