Well, needless to say ... I don't quite agree with you.
I do agree that if you pay 25.00 USD for a script, you shouldn't be expecting too much, including extensive support. But I also believe that when you make a product available internationally as a product that can be used in countries where other languages prevail, then you have the responsibility to offer at least some menial direct support. Working on a lot of coding during the past several years, I can assure you that many items can be corrected with professional search & replace software ... because when you search for hard code that uses (example) doghouse in reference to a link in the programm with the name doghouse .... and you replace BOTH REFERENCES with the word of your choice, then this would work. Been there, done that, and know what I'm talking about. That's the whole purpose behind search & replace software, to address issues such as those.

My complaint to vShare is that I receive *ZERO* support, and not even an answer as to which files in which folder contain the information that I need to change. That it can be done is beyond question, and that only the vShare developers can provide me with those answers is also beyond question. I just want to know which files and where .... then I can take care of the rest.
But when I receive *ZERO* input, then I can only accomplish that ... NOTHING ... and that bothers me greatly.

I've used free scripts on sourceforge, good scripts for annual planners, weather services, greeting cards, etc. which are just as large and complicated as vShare, and like I said ... FREE ... and have received more support there, for such scripts. I don't know, perhaps people take more pride in their software there to be able to help with a personal touch now and then when things become too complicated. So again, my complaint is not about the level of support, but rather the fact that there appears to be no support at all of any type, not even when only the developers are the ones who could provide the answers so easily, since they're the ones who developed those files in the first place i.e. would know those files as well as I know the files that I develop for software.