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Thread: Installation problems

  1. #1
    Join Date
    Jul 2009
    Posts
    8

    Default Installation problems

    I downloaded the script and uploaded it to my web server and went to the URL /install and it keeps coming with a 500 Internal Server Error. I changed the file permissions to 777 and 755 and the same error comes up. What should I do?

  2. #2
    Join Date
    Sep 2007
    Posts
    906

    Default

    Change the file permissions to 755 install folder and all files inside the folder.Access domain name/install and check.
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  3. #3
    Join Date
    Jul 2009
    Posts
    8

    Default

    I changed the install directory to 755 permissions and I uploaded the .htaccess document to the server and it is still coming with the Internal Server Error.

  4. #4
    Join Date
    Sep 2007
    Posts
    906

    Default

    You willbe able to see reason for the error in apache access or error log file.
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  5. #5
    Join Date
    Jul 2009
    Posts
    8

    Default

    I checked the error log and this is the error that came up:

    [Thu Jul 23 07:40:29 2009] [error] [client 141.216.1.4] File does not exist: /home/jjunltd1/public_html/500.shtml

  6. #6
    Join Date
    Sep 2007
    Posts
    906

    Default

    That is second error message, that is after the error, web server try to show the page 500.shtml, and the file is not present in your server. If php script is showing error, it may be permission or ownership problem. Is it cpanel server ?

    Try upload a simple php script and see if that works. Ask your host or server admin to check why you get the error.
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  7. #7
    Join Date
    Jul 2009
    Posts
    8

    Default

    Yes it is a Cpanel server and I have other PHP scripts uploaded and in use on that server.

    And this is both error lines when I try to go to the script

    [Thu Jul 23 09:19:04 2009] [error] [client 141.216.1.4] File does not exist: /home/jjunltd1/public_html/500.shtml

    [Thu Jul 23 09:19:04 2009] [error] [client 141.216.1.4] SoftException in Application.cpp:256: File "/home/jjunltd1/public_html/smotion/index.php" is writeable by group

  8. #8
    Join Date
    Sep 2007
    Posts
    906

    Default

    Quote Originally Posted by twitface View Post
    "/home/jjunltd1/public_html/smotion/index.php" is writeable by group
    "is writeable by group" means the permisson is not 755. If php is running in suPHP mode, you can't run a php script from a world writable folder. File and folder permission (including parant folders) should be 755.
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  9. #9
    Join Date
    Jul 2009
    Posts
    8

    Default

    Now when I upload my videos there is no thumbnail, I am using Mplayer and have flvtool enabled

  10. #10

    Default

    Login to admin area

    Site Settings > Miscellaneous > Create Thumbnail with

    You have 3 options, select a different option and try upload a new video and see if thumbnails are created.

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