There was a video in my process queue that didn't fully convert, and when I tried the "convert again", it says in the list "Download Finished", it doesn't say "convert finished" or that it's even being processed.

In the meantime, what Im going to try and do is download the original file thru ftp and reupload it thru the admin import feature and apply it to the user who tried to do it originally and see what happens.