Side note on all this. Why not have all the requirements test when going through install script? Similar to what you have for checking permissions. If any of these are supposedly not functioning on server, then installation is flagged and no one is wasting each other's time.

As I said have older version of your software 2.1 fully paid running on same server with no problems other than most functions are not present but at least videos upload and play. Have never been able to upgrade this and get it to work with upgrade, so reverted back to old version. Something is better than nothing.

Bought another full 2.5 copy for new site, thinking you now had things working better and installing easier. Guess I was wrong. And tech support seems to still be limited to telling me the server is not working properly. Even had a consultant for $75 check out the functions mmencoder, ffmpeg, etc, and he sees nothing wrong.

Perhaps you should offer a install fix/support service for a small fee since you folks seem to be the only ones who know what is what with this. And no I do not want to host on another service. I just want what I paid for to work.