Progress bar - Failed to find flength file

[guillemcp]

Hi,

Recently I upgrade to a dedicated server and since that the progress bar doesn't work. I have changed the path in cgi-bin/ubr_upload.pl, the new server uses Plesk and I have cahnged the path as /var/www/vhosts/domain/httpdocs/templates_c/. The permisions are set as 755. But when I upload a file, the page return "Failed to find flength file" message.

Do you know where is the problem?

Thanks

[bplex]

Is the server that you moved to running Plesk? If so, check to make sure that your files under the "cgi-bin" are in the real cgi-bin folder, which would be /var/www/vhosts/domain/cgi-bin (not /var/www/vhosts/domain/httpdocs/cgi-bin). Once you move the files to the real cgi-bin folder, it will work as expected.

[guillemcp]

Yes, I have moved to a Plesk server. The path in ubr_upload.pl was already updated but I think I must update the ubr/ubr_ini.php, there is this line:

$PATH_TO_UPLOAD_SCRIPT = VSHARE_URL . '/cgi-bin/ubr_upload.pl';

But I don't know what url I must write here to point to the real cgi-bin folder.

Thanks

[bplex]

That file should be left as it is. It is not that your file is pointing wrong, because it is pointing right. The problem is that on Plesk, the CGI-BIN folder is not inside of the httpdocs folder like it is on Cpanel (in cpanel, the path would be /home/user/public_html/cgi-bin). The file structure of vShare is setup for Cpanel servers in that the cgi-bin folder is inside of the root home directory. On Plesk, the cgi-bin folder is not inside of the root folder, aka, the cgi-bin folder is not under the httpdocs folder. If you create a "cgi-bin" folder inside of the httpdocs folder, anything inside of would be ignored because the real cgi-bin folder is located outside of the httpdocs folder (see my example above). You need to move the contents of the cgi-bin folder that is in your httpdocs folder to your real cgi-bin folder. If you cannot figure this out, you can contact the vShare people's helpdesk. They usually provide free support in being able to move those files for you.

[guillemcp]

There is only one file into cgi-bin folder, ubr_upload.pl. I have moved that file to real cgi-bin folder (out of httpdocs folder), but I have the same error. Mybe my hosting provider must install something...

Thanks

[bplex]

What is your URL?

[guillemcp]

The site includes adult content, I can't post the URL here. I will contact with vshare support. Thanks very much for help.