I have installed VShare and everything works perfectly except when I upload videos. I get a "convert error" in the processing queue, and the file added in the flvideo folder is zero bytes in size.

The support technician at the hosting company is telling me it is installed incorrectly and that I need to pay them 25 dollars to install it.

I searched these forums before I submitted a ticket and every solution I have found, has to do with mencoder, which is something on the hosts end, not my end. Is this correct? Which means it can't be an install issue but is in fact a server issue?